What is conflict?
A conflict is more than just a disagreement.
Perception of threat – real or not
Conflicts continue to fester when ignored.
They stay until we resolve them
We respond to conflicts based on our perceptions
Influenced by our life experiences, culture, values & beliefs
Conflicts trigger strong emotions.
Will not resolve conflict successfully if you can not manage stress
Conflicts are an opportunity for growth.
If able to resolve conflict, it can build trust and relationship
Consequences of not resolving conflict
Push and Pull Activity
Group Work – Unhealthy Responses to conflict
Group Work – Healthy Responses to conflict
Islamic Perspective on Conflict resolution
Group Exercise Personal Conflict Management
Etiquettes of Disagreement
Thomas and Kilmann’s style of Conflict Resolution