What is conflict?                                 

A conflict is more than just a disagreement.
Perception of threat – real or not

Conflicts continue to fester when ignored.
They stay until we resolve them

We respond to conflicts based on our perceptions
Influenced by our life experiences, culture, values & beliefs

Conflicts trigger strong emotions.
Will not resolve conflict successfully if you can not manage stress

Conflicts are an opportunity for growth.
If able to resolve conflict, it can build trust and relationship


Consequences of not resolving conflict

Push and Pull Activity

Group Work – Unhealthy Responses to conflict

Group Work – Healthy Responses to conflict

Islamic Perspective on Conflict resolution

Group Exercise Personal Conflict Management

Etiquettes of Disagreement

Thomas and Kilmann’s style of Conflict Resolution